Job Title – Hire Controller

Location – Loughborough

Salary – Basic from £24,000

Type – Full Time, Permanent,

Benefits – Pension, Private Health Care

Hours –Monday – Friday (No weekends or bank holidays)

Where would I be working?

The company we are working with is an established supplier of Material Handling Equipment and are based in Leicestershire. The business sells, hires and maintains forklift trucks and customer service is of a high priority. The company will provide you with all the necessary tools to be successful in you role and enable you to showcase your skillset.

This is an exciting opportunity to join a fantastic team!

What would be doing?

You will be working as a Hire Controller and the day to day responsibilities include:-

• Arrange hire of plant and equipment to Customers’ requirements.
• Produce management reports as required.
• Maintain the Rental Management (RM) and Customer Relationship Management (CRM) database and ensure relating exception repairs are regularly reviewed and updated.
• Deal with customer hire enquiries, negotiating best hire terms for the business and taking off hire notifications. Correctly completing Hire Agreements, checking customer credit limit / “Accounts on Stop” and dealing effectively with all related paperwork.
• On receipt of damage/missing report from workshop notify customers by telephone and email confirmation damage letter. Agree damage charges with customers and process associated paperwork for invoicing
• Discuss invoice disputes with customers and negotiate settlement in consultation with the Director/Service Manager
• Comply with all Company Policies and Procedures.
• Co-ordinate the transport to arrange for the delivery and collection of our own plant and equipment.
• Ensure all hire equipment servicing and required inspections are current
• Liaise with the service department to make sure that all repairs that are required for the hire fleet are carried out as required
• Ensure effective communication between workshop, hire desk and sales team.
• Maintain regular customer contact to check if they have any new requirements.
• Complete and record regular Telesales calls in liaison with director to ensure call targets are achieved.



The successful candidate will be a team player, computer literate, a good communicator and able to work well under pressure.

This is a brilliant opportunity to join a company where there will be future development and progression as well as support from your colleagues around you.

What the company requires

The company are looking for someone who is keen to learn, personable and confident with a happy to help attitude.

Hire Controller experience isn't essential, if you have experience as an Administrator, Service Advisor, Lead Generation, Telemarketing, Outbound Sales or similar roles then this could be the next role for you.

Other Skills

For the hire controller role, we are also looking for the skills below:-

• Self-motivated
• Able to work well without constant supervision
• Ability to build rapport with both new and long term customers
• Good communicator
• Customer focused
• Administration Skills – MS Office, diagnostics systems and internal systems
• A flexible and helpful attitude to work
• Customer focused
• Administration Skills – MS Office, diagnostics systems and internal systems
• A flexible and helpful attitude to work
• Full and valid driving licence required

About Us

G & G Technical Recruitment specialises in bringing the right candidates and the right businesses together.

We recruit for various roles Including:

• Sales and Business Development Executives
• Engineers and Technicians
• Team Leaders and Senior Management
• Specialist Roles

We recruit within various industry sectors from Material Handling, Access Platforms to Commercial Vehicles and Plant Equipment.

Contact us today if you have any questions.

The services provided by G & G Technical Recruitment are that of a Permanent Recruitment Agency. G & G Technical Recruitment informs you that our client can only accept applications from candidates who hold the correct right to work documentation for the UK. Candidates who do not currently have this documentation or permit or are pending an application to obtain this documentation or permit should not apply.